Lately I’ve been reading from Philosophies of Art & Beauty: Selected Readings in Aesthetics from Plato to Heidegger, edited by Albert Hofstadter and Richard Kuhns, and read a passage that sure sounded a lot like a premise of user experience work.
This is from Plato’s The Republic. Socrates is dialoguing with Glaucon about art.
Of the painter we say that he will paint reins, and he will paint a bit?
And the worker in leather and brass will make them?
But does the painter know the right form of the bit and reins? Nay, hardly even the workers in brass and leather who make them; only the horseman who knows how to use them—he knows their right form.
And may we not say the same of all things?
That there are three arts which are concerned with all things: one which uses, another which makes, and a third which imitates them?
And the excellence or beauty or truth of every structure, animate or inanimate, and of every action of man, is relative to the use for which nature or the artist has intended them.
Then the user of them must have the greatest experience of them, and he must indicate to the maker the good or bad qualities which develop themselves in use; for example, the flute-player will tell the flute-maker which of his flutes is satisfactory to the performer; he will tell him how he ought to make them, and the other will attend to his instructions?
The one knows and therefore speaks with authority about the goodness and badness of flutes, while the other, confiding in him, will do what he is told by him?
The instrument is the same, but about the excellence or badness of it the maker will only attain to a correct belief; and this he will gain from him who knows, by talking to him and being compelled to hear what he has to say, whereas the user will have knowledge?
Sounds like UX, doesn’t it? Maybe something from Don Norman about system image and mental models?